Terms & Conditions

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

The terms and conditions contain the following sections:


Part 1 - Information about the Website and the Goods

Part 2 – Buying Goods

Part 3 – Returning Goods

Part 4 – General terms relating to our relationship with you



We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please contact us.

Part 1 - Information about the Website and the Goods



This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Pinkime is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings; 
• All Goods are subject to availability - we may not be able to supply your order;
• Any delivery estimates given on the Website or by email are estimates only;

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2 – Buying Goods



This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.
Part 2a - Purchase
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
• Adding product to your shopping basket 
• Checkout step 1 – login details 
• Checkout step 2 – address details 
• Checkout step 3 – payment details, and
• Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods. We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch, whereby payment will be processed upon receipt of your Order.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for a product which is despatched.
All prices and charges on the Website are in EURO (although we provide an indicative price in other currencies). Delivery charges may apply and these will be displayed in the order process.
All prices are, unless otherwise stated, inclusive of GR VAT and other applicable GR taxes. Our VAT number is: 118227840. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
If you order Goods from our Website for delivery outside the GR, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Part 2b - Delivery
We currently offer the delivery options detailed at www.Pinkime.com/delivery.
We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Pinkime nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.
Risk of loss and damage of Products passes to you on the date and time of delivery of the Products

Part 3 – Returning Goods



We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds pierced jewellery, unless they are of unsatisfactory quality or unfit for purpose. 
This may not apply if there is a fault with your item.

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging, and must be returned in their original box.
All returns must be made by tracking courier

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for €40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

7 DAY COOLING-OFF PERIOD

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge, but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the "RETURNS BY POST" section. You must pay to send the item back, but if you contact Customer Services quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.

Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
All orders can be returned by couriers . You will need to receive a Returns Authorisation Number by following these steps:
• Contact us
• Subject: Return
• Comments: Reason of Return
• We ‘ll send you by e-mail the Returns Authorisation Number and the Return label
• Write your Returns Authorisation Number, Order Number along with your name and address on the returns label.
• Attach the label to the your parcel and post it to us. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete. Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

Part 4 – General terms relating to our relationship with you

This Part 5 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. All communications from you to us must be made in English or Greek. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Greek Law, and you and we agree to submit to the non-exclusive jurisdiction of Greek Courts for the determination of disputes.